Shipping & Delivery Policy
Last updated: 22 April 2026
DailyPicks.Pk ek hyperlocal marketplace hai — har order aap ke nazdeek ki verified shop se ata hai, isi liye delivery 10 se 45 minutes ke andar possible hoti hai (location aur demand ke hisab se).
1. Delivery modes
⚡ Instant delivery (default)
Order place karne ke baad shop confirm karta hai aur driver deliver kar deta hai. Target: 30 minutes ya usse kam. Peak hours (6-9 PM) mein 45 min tak ja sakta hai.
🕒 Scheduled delivery
Apna preferred time slot choose karein (1-hour windows). Driver us window ke andar aata hai. Monthly ration, bulk orders ke liye best.
🏪 Self-pickup
Shop khud jaa kar pickup karein — delivery charge zero, aur aksar items pe chhota discount bhi. Shop aap ko SMS / app notification bhejta hai jab order ready hota hai. Pickup code shop ko dikhayein aur item le lein.
2. Delivery charges
| Distance (shop → you) | Standard | Priority |
|---|---|---|
| 0 – 2 km | Rs. 50 | Rs. 100 |
| 2 – 5 km | Rs. 80 | Rs. 150 |
| 5 – 8 km | Rs. 120 | Rs. 200 |
| 8+ km | Rs. 150+ | Rs. 250+ |
Exact charge checkout pe calculate hota hai based on live driver availability + distance. DailyPicks Plus / Premium members ko free delivery milti hai above Rs. 500 order.
3. Priority delivery
Priority pe order karein to driver 15-20 min ke andar target karta hai. Shop ka confirm time bhi 2 min ho jaata hai (normally 5 min). Usage: medicine emergency, guest aa rahe hain, bachon ka doodh khatam.
4. Serviceable zones
Currently serviceable cities: Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Gujranwala, Sialkot, Bahawalpur, aur inn cities ke around 20 km radius. App mein address select karne par real-time check hota hai ke delivery possible hai ya nahi.
Agar aap ka area serviceable nahi hai, email karein support@dailypicks.pk — hum partner shops wahan add karne ki koshish karenge.
5. Order tracking
- Real-time live tracking app mein My Orders se.
- Driver ki location live map pe dikhai deti hai OUT_FOR_DELIVERY hone ke baad.
- ETA minute-by-minute update hoti hai.
- SMS / WhatsApp notifications har status pe: Confirmed → Preparing → Picked up → On the way → Delivered.
6. Delays & failed deliveries
- Barish, protest, road closure — delay possible hai. Live tracking mein reason show hota hai.
- Agar 45 min se zyada delay ho to delivery charge 100% waapis wallet mein jama ho jata hai.
- Address galat / phone off / recipient unavailable ki wajah se delivery fail hoti hai to:
- 1st retry: free (driver wapas aata hai if you respond within 15 min)
- 2nd retry: Rs. 100 extra charge
- Non-responsive: order cancel, items return, refund minus delivery charge
7. Operating hours
Daily 8:00 AM - 11:00 PM (PKT). Har shop ke apne timings hain jo product page pe show hotay hain. Ramadan mein extended hours (midnight tak) aksar shops offer karte hain.
8. Contactless delivery
Checkout mein "Leave at door" option select karein — driver photo proof le kar drop karega. COVID safe, 24/7 available. Cash-on-delivery orders ke liye contactless available nahi hai (kisi ne cash dena hai).