Cancellation Policy
Last updated: 22 April 2026
Aap apna order kisi bhi time cancel kar sakte hain — laikin order ki current stage pe charge lagta hai ya nahi, yeh different hai. Neechay har status par rules tafseel se diye gaye hain.
1. Customer cancellation — charges by stage
| Order status | Cancellation charge | Refund |
|---|---|---|
| PENDING (shop ne abhi confirm nahi kia) | Free | 100% instant refund |
| CONFIRMED (shop confirm kar chuka but preparing nahi start hui) | Free | 100% refund within 2 hours |
| PREPARING (items pack ho rahe hain) | Shop ki discretion | Usually 80-100% (perishables minus) |
| PICKED_UP (driver le ke nikal gaya) | Full delivery charge + items charge | Only if returned unopened + in good condition |
| OUT_FOR_DELIVERY | Cancel karna mushkil | Driver pe depend — usually reject on doorstep possible hai |
| DELIVERED | N/A | Return policy apply hoti hai |
2. How to cancel your order
- App mein My Orders kholein.
- Jo order cancel karna hai wo tap karein.
- Agar eligible ho to "Cancel Order" button niche dikhai dega.
- Reason select karein (required): Changed my mind, Wrong address, Ordered by mistake, Shop taking too long, etc.
- Confirm karein — refund 2 min ke andar wallet pe, ya original payment pe 1-7 days.
Button nahi dikh raha? Order status "OUT_FOR_DELIVERY" ya aage pohnch chuka hai. Driver ko doorstep pe reject karein ya support se baat karein.
3. Shop-initiated cancellation
Kabhi kabhi shop order cancel karta hai — inn reasons ke liye:
- Stock actually khatam ho gaya (inventory mismatch)
- Shop ka koi staff emergency, ya power cut long
- Area unreachable hai iss waqt (flood, protest, kharab mausam)
- Prescription order par DRAP-compliant medicine available nahi
Shop cancellation par aap ko 100% instant refund milta hai. Aur agar yeh pattern bane — koi shop repeatedly cancel kare — to platform shop ki rating gira deta hai aur baar baar warning ke baad permanent suspend bhi kar sakta hai.
4. Auto-cancellation
- Shop agar 5 minutes ke andar confirm nahi karta to order auto-cancel ho jata hai aur refund instant issue hota hai.
- Driver agar accept karke 20 minutes tak pickup nahi karta, to platform doosra driver assign kar deta hai.
- Scheduled order ke scheduled window mein koi bhi driver available na ho to order cancel hota hai + Rs. 100 goodwill credit wallet pe.
5. Refund timelines
Dekhein hamari Return & Refund Policy. TLDR: Wallet instant, Jazz/Easypaisa 1-2 din, cards 5-7 din.
6. Disputes
Agar aap ko laga cancellation charge galat laga hai, to 7 din ke andar dispute raise kar sakte hain support@dailypicks.pk par — order number + reason ke saath. Hum shop-side logs dekh kar 48 hours mein decide karte hain.